What configuration should my phone have for installing Detu Camera App?
For Android phones, the system version is required to be 4.1   above. For iPhones, the system version is required to be above iOS7.
How can App be connected to a second or multiple cameras?
The connection policy of Camera App is point-to-point connection, so App cannot be connected to more than one cameras If you need to connect a second device, please disconnect the previous device and reconnect the new device
Why I cannot view the photos and videos I took just now from App?
The photos and videos you just took are stored on the SD card You can view them in the photo album after connecting the camera via App or view after downloading to the mobile phone You can view the photos and videos downloaded to the mobile phone from App Home Page
How to share photos and videos?
Connect the camera, and download the content to be shared from camera to the phone In App Home Page, open the photo or video and click on share, then the content will be automatically uploaded and the share link will be generated After uploaded, please select social networks for sharing
Why do I fail to view the shared videos?
The shared video sharing is opened via H5 protocol, if the phone does not support WebGL, then the videos of VR and panorama mode cannot be played. The users can experience more effects via App.
How to connect the camera via DETU Camera App?
Download Detu Camera App to your smartphone Power on the camera, press the Wi-Fi key on camera, and wait for Wi-Fi indicator light The default camera Wi-Fi name is Sphere + device serial number Open APP- Click the button of connecting camera at the bottom of APP interface - find camera Wi-Fi in the Wi-Fi settings of cellphone - enter the password (default 12345678) for connection
Why I cannot connect to WiFi?
Check if the camera WiFi is turned on Check if the camera is connected to other phones Check if the Wi-Fi password entered is correct (default as 12345678) Make sure App is close to the camera Make sure there are not too many interfering Wi-Fi hotspots After troubleshooting the above problems, restart the App and camera, and connect again If the problem persists after following the above solutions, please long press M key to restore to the factory settings, and then connect again
Why do I fail to take photos/videos?
Please check if the camera connection status is normal. Please check if the SD card is mounted, and if the storage space is enough. Make sure the reading and writing speed of SD card is class 10 and above, the capacity of the SD card is 32GB or below, and the minimum compatible one is 8G TF card. Please confirm if the SD card format is FAT32, and it is recommended after connected to the App, format the SD card once by going to "Settings -> SD Card -> Format SD card".
How to enter the USB mode and PC Camera mode?
When connected to the computer via Micro USB, the camera will enter the charging mode. Then press the power button, the camera will be standby. Click on the mode button to enter the USB mode, and click on the shutter button to enter PC camera mode. In the USB mode, you can read the contents of the camera. In PC camera mode, the camera can be used as the imaging capture input device.
How to use PC Camera Mode?
PC Camera mode will enable the camera as an external camera for the computer, which can offer the real-time transmission of images to the computer with image capture software. If it works with the network streaming software, then the live broadcasting can be enabled. For more live solutions, please follow Detu live broadcasting device - delive.
How to manually update the firmware?
Please download the firmware of the latest version at http://cam.detu.com to the root directory of SD card, and then turn on the camera, the camera's power indicator light starts flashing. Do not operate the camera during the upgrading. After it is completed, the camera will automatically boot up.
What is DePlay?
DePlay is a panorama player made by DETU , matching 360°Video/Photo play,also to support DETU Camera image stitching, playback, transcoding function. Deplay transcoding images have added metadata, it can be released to Facebook, YouTube directly.
What is software running environment?
Software Environment: Windows7、Windows8、Windows10 32\64 Hardware Environment: Intel Core i3 CPU、4G memory、NVDIA GeForce GT 720M graphics card,If need to use export file function, recommend to use Intel Core i7 CPU、8G memory、NVDIA GeForce GTX 960 graphics card。
What is 360°Video/Photo?
360°Video/Photo means image recording camera system which uses 360 degree camera, with the aspect ratio of 2:1 Video/Photo after space transformation to form a 360 degree image, it can be interactive, image translation and rotate image angle, view the video/photo from different point of view.
What kind of camera DePlay support to view dircetly?
The market has been launched or is about to launch the following camera compatible with DePlay: Sphere Sphere S Twin coming soon, so stay tuned! If you have more cameras need to support, please get help from the feedback.
What is the role of metadata?
The metadata will exist as a standard adding data format, to distinguish the common picture / video and panoramic pictures / video. At present, YouTube & Facebook can support upload the add metadata panorama directly.
How to add metadata?
When using the export function of dokicam player, metadata will be automatically added to the export file .
How to find the playlist?
The play the list at the right midle of the interface, the playlist is automatically generated by the user's play history, and you can also manually add a file to the playlist.
What will be done when the file is exported?
The file will be converted to 360°Video/Photo format Add metadata to the export file
detu camera FAQ
What configuration should my phone have for installing Detu Camera App?
For Android phones, the system version is required to be 4.1   above.
For iPhones, the system version is required to be above iOS7.
How can App be connected to a second or multiple cameras?
The connection policy of Camera App is point-to-point connection, so App cannot be connected to more than one cameras
If you need to connect a second device, please disconnect the previous device and reconnect the new device
Why I cannot view the photos and videos I took just now from App?
The photos and videos you just took are stored on the SD card
You can view them in the photo album after connecting the camera via App or view after downloading to the mobile phone
You can view the photos and videos downloaded to the mobile phone from App Home Page
How to share photos and videos?
Connect the camera, and download the content to be shared from camera to the phone
In App Home Page, open the photo or video and click on share, then the content will be automatically uploaded and the share link will be generated
After uploaded, please select social networks for sharing
Why do I fail to view the shared videos?
The shared video sharing is opened via H5 protocol, if the phone does not support WebGL, then the videos of VR and panorama mode cannot be played. The users can experience more effects via App.
Sphere FAQ
How to connect the camera via DETU Camera App?
Download Detu Camera App to your smartphone
Power on the camera, press the Wi-Fi key on camera, and wait for Wi-Fi indicator light
The default camera Wi-Fi name is Sphere + device serial number
Open APP- Click the button of connecting camera at the bottom of APP interface - find camera Wi-Fi in the Wi-Fi settings of cellphone - enter the password (default 12345678) for connection
Why I cannot connect to WiFi?
Check if the camera WiFi is turned on
Check if the camera is connected to other phones
Check if the Wi-Fi password entered is correct (default as 12345678)
Make sure App is close to the camera
Make sure there are not too many interfering Wi-Fi hotspots
After troubleshooting the above problems, restart the App and camera, and connect again
If the problem persists after following the above solutions, please long press M key to restore to the factory settings, and then connect again
Why do I fail to take photos/videos?
Please check if the camera connection status is normal.
Please check if the SD card is mounted, and if the storage space is enough.
Make sure the reading and writing speed of SD card is class 10 and above, the capacity of the SD card is 32GB or below, and the minimum compatible one is 8G TF card.
Please confirm if the SD card format is FAT32, and it is recommended after connected to the App, format the SD card once by going to "Settings -> SD Card -> Format SD card".
How to enter the USB mode and PC Camera mode?
When connected to the computer via Micro USB, the camera will enter the charging mode. Then press the power button, the camera will be standby. Click on the mode button to enter the USB mode, and click on the shutter button to enter PC camera mode.
In the USB mode, you can read the contents of the camera. In PC camera mode, the camera can be used as the imaging capture input device.
How to use PC Camera Mode?
PC Camera mode will enable the camera as an external camera for the computer, which can offer the real-time transmission of images to the computer with image capture software. If it works with the network streaming software, then the live broadcasting can be enabled. For more live solutions, please follow Detu live broadcasting device - delive.
How to manually update the firmware?
Please download the firmware of the latest version at http://cam.detu.com to the root directory of SD card, and then turn on the camera, the camera's power indicator light starts flashing. Do not operate the camera during the upgrading. After it is completed, the camera will automatically boot up.
DePlay FAQ
What is DePlay?
DePlay is a panorama player made by DETU , matching 360°Video/Photo play,also to support DETU Camera image stitching, playback, transcoding function. Deplay transcoding images have added metadata, it can be released to Facebook, YouTube directly.
What is software running environment?
Software Environment: Windows7、Windows8、Windows10 32\64
Hardware Environment: Intel Core i3 CPU、4G memory、NVDIA GeForce GT 720M graphics card,If need to use export file function, recommend to use Intel Core i7 CPU、8G memory、NVDIA GeForce GTX 960 graphics card。
What is 360°Video/Photo?
360°Video/Photo means image recording camera system which uses 360 degree camera, with the aspect ratio of 2:1 Video/Photo after space transformation to form a 360 degree image, it can be interactive, image translation and rotate image angle, view the video/photo from different point of view.
What kind of camera DePlay support to view dircetly?
The market has been launched or is about to launch the following camera compatible with DePlay:
Sphere
Sphere S
Twin coming soon, so stay tuned!
If you have more cameras need to support, please get help from the feedback.
What is the role of metadata?
The metadata will exist as a standard adding data format, to distinguish the common picture / video and panoramic pictures / video. At present, YouTube & Facebook can support upload the add metadata panorama directly.
How to add metadata?
When using the export function of dokicam player, metadata will be automatically added to the export file .
How to find the playlist?
The play the list at the right midle of the interface, the playlist is automatically generated by the user's play history, and you can also manually add a file to the playlist.
What will be done when the file is exported?
The file will be converted to 360°Video/Photo format
Add metadata to the export file